Decent support hours but didn’t work with my own shift times
I have to start by saying the support team was polite and handled my calls professionally, which was a plus. However, because of the timing of their service hours, I found it really challenging to get help during my own working hours. Since I work early mornings, their support hours often overlapped less with when I was actually active and needed assistance. This mismatch meant that when I faced issues with the dialer tools or database syncing, I was frequently on hold or had to wait until their service window opened. On the other hand, they did provide informative email follow-ups when calls weren’t possible, which helped a bit. But the delay and limited accessibility felt frustrating, especially as I rely on real-time troubleshooting to keep my workflow smooth. The good side is that the software itself seemed solid once set up, but I felt quite stuck initially due to the onboarding process being slow and lack of immediate aid outside support hours. So the core problem wasn’t the product but the timing of available assistance not working well with my own early schedule, which is disappointing in India where flexible timing is common.