Decent support but responsiveness was all over the place
I had hoped that support would be consistently responsive and helpful throughout my usage, but the reality was quite frustrating at times. On the positive side, when I initially contacted the support team, they were polite and seemed genuinely willing to help. The telephone assistance felt comprehensive during that first interaction, which gave me some optimism. However, as I started using the software more regularly, I noticed that the response time became unpredictable. Sometimes my queries waited hours before receiving an answer, and other times I had to follow up multiple times just to get basic information about clarifying invoice details or database syncing issues. It was disappointing because I was counting on prompt support to keep my remote workflow running smoothly. That inconsistency put unnecessary stress on me since delays in getting help directly affected my productivity. On the good side, when I finally got responses, the explanations were clear and practical, so the quality of support was there, but the timing wasn’t reliable. This back-and-forth made me rethink how heavily I could rely on the support team for complex issues. In the end, the contrasting experiences between good initial help and spotty responsiveness left me frustrated even though the staff’s willingness to assist was clear.