Decent support but not quite as expected; might give it another shot

Decent support but not quite as expected; might give it another shot

Before using this service, I had pretty high expectations about the kind of communication and help I’d receive from the support team. In reality, the telephonic support was okay, not exceptional. Sometimes I felt they were helpful, other times it seemed like I was on hold or being transferred too often. The waiting periods were not too long though, and they did try to address my issues eventually. I was not blown away but also not completely disappointed. I might try contacting their support again in the future because some parts of the software and training seemed useful, but the support interaction felt a little underwhelming compared to what I had anticipated before signing up.