Decent support but not exactly what I expected
Before signing up, I expected WFHI’s support to be more hands-on based on some of the descriptions. When I actually contacted them, I found that while they were polite and professional, their responses were sometimes generic and didn’t fully address my specific problems, especially around setting up the calling tools. On the other hand, when it came to invoicing and payment queries, their communication was clearer and more prompt. The training materials were mostly useful, but I had to spend additional time figuring out some aspects on my own. Automatic updates rolled out without disrupting my workflow, which was a plus. So, the outcome is that support was helpful enough to keep me moving forward, but it didn't quite meet all my expectations. I’ll continue with the software but wish the support was a bit more customized for technical issues than it currently is.