Decent support but missing after hours help
I was looking forward to getting telephonic support aligned with the hours I actually work, which are mostly late evening. Unfortunately, the support availability didn’t quite match my schedule and that caused delays in resolving some issues. The team was courteous and knowledgeable when I managed to connect, so the help itself was fine. However, the time restrictions limited the value of the assistance during my day-to-day use. I spent a fair bit of time navigating the onboarding flow initially, and while it was generally clear, I found some gaps when trying to operate the dialer during odd hours without quick support to guide me. Automatic updates were smooth and didn't interrupt my workflow, which I appreciated. Invoicing and payment processes worked as expected and the database feature itself seems well-built for keeping remote workflow data organized. Still, I think expanding support hours or providing better self-help resources for off-hour queries would make a big difference, as that’s really what's missing for my work pattern.