Decent support but getting fully set up took time
I found the support communication generally adequate though not very fast throughout my setup. I remember calling the helpline once when I got stuck trying to configure the dialer for outbound calls, and that particular interaction was positive; the staff walked me through the steps patiently which reduced my frustration. Beyond that visit to support, the rest of the onboarding progress was slower and less clear. It did take quite a while to understand all the software modules and how signing up matched up with invoicing and payment, which felt less streamlined than I hoped. I can’t say the overall experience was poor or great; it was somewhere in the middle. The software performs adequately once running, but the initial period of getting to that point required patience on my part due to moderate delays and patchy guidance. Ultimately, I am using the software regularly but with some reservations about how long the whole start-up took.