Decent support but communication fell short of expectations
Before signing up, I had hoped the support and communication would be more proactive and transparent. Unfortunately, that was not really the case. While the telephonic assistance was polite when I managed to reach them, getting through involved repeated callbacks and wait times longer than I anticipated based on their promises. The initial sign-up process was smooth and the invoicing clear enough, but beyond that, the follow-up and resolution on technical questions, especially about the dialer integration, lagged. It did handle the basic requests eventually, so I won't say support was entirely ineffective, but it rarely met the standard I thought I'd get. The software itself updated automatically, which was convenient. Still, I ended up spending extra time figuring out some workflow issues that expected support might have saved me from. On the positive side, the billing system worked without issues and paying invoices was straightforward. So, in short, the support did do its job, but not at the level of responsiveness or clarity that felt satisfactory given what I was told beforehand.