Decent support but better for initial setup than ongoing use
I found the support and communication fairly helpful overall, though there was a bit of imbalance between one-off guidance and ongoing assistance. During the initial setup phase, the team was quite responsive and patient, walking me through the features like the dialer tools and database integration. That initial handholding really made a difference because it cleared up confusion that would have otherwise slowed me down. However, once past that stage, I noticed the support was less frequent and more reactive rather than proactive. The automatic updates sometimes changed the UI, and I had to relearn small parts without much advance notice or guided explanation. While telephonic support remained available, I felt it was better suited for customers primarily getting started rather than those needing continuous engagement over time. On the plus side, the signup and payment processes were smooth and just worked once I got going. My sense is that this software would suit someone who wants solid coaching up front, then can handle the daily workflows pretty independently after that point. On the other hand, if you want ongoing handholding and detailed communication every time an update comes out or a feature shifts, this might get frustrating. The quality is there but perhaps designed more for the initial onboarding window. Overall, a warm approach from support helped me establish my setup successfully; just be prepared to do a bit more solo work later on.