Decent setup but ongoing support somewhat uneven
My feeling about the support and communication throughout setup and beyond has been quite mixed. When I first started, the telephonic support was very helpful in clarifying initial questions and setting up the dialer and database features. That one-off help made a real difference in getting over early hurdles. However, as time went on, the support seemed less consistent in follow-ups and ongoing communication. There were moments when I needed assistance with software automatic updates or troubleshooting minor issues, but responses felt slower or less detailed. This made me wonder whether the support is more focused on setup assistance rather than continuous user engagement. On the plus side, the invoicing and payment process was clear and did not require much intervention after the initial sign-up. This stable part of the onboarding gave me confidence in the administrative side of things. Still, the uneven flow of support after the initial phase meant I had to rely more on self-help resources or explore the software independently. Overall, the experience gave me a sense that the initial communication was strong, but ongoing guidance could be improved for better user confidence and smoother long-term use.