Decent service but could improve responsiveness
When I first signed up, the response times from the WFHI team were okay, but there was definitely room to improve. The initial sign-up was smooth enough, and the invoicing came through as expected, so at least that part of the process was handled well. However, when I needed help figuring out parts of the database feature and getting the dialer to work smoothly, I found the communication a bit slow and patchy. Sometimes I would wait longer than I preferred for callbacks or email responses, which stalled my usual daily workflow. The support wasn’t poor or unhelpful, but it didn’t always match the urgency of my questions or the pace I wanted to maintain. I think what was missing was a sense of immediacy; because remote working often requires quick resolutions, this lag was a downside. I would say the people were professional enough, but the service could benefit from quicker turnaround times and more proactive follow-ups. For now, it does the job, but the gap in responsiveness left me wanting more consistent support throughout the working days.