Decent sales info but might seek help again next time
I think the sales and pre-purchase experience with WFHI was somewhat balanced. On the plus side, the explanations about the software and training modules were straightforward enough for me to grasp the essentials. The sign-up and invoicing processes were also quite procedural and not complicated. However, I did feel that some parts required more hand-holding or tailored explanations, especially regarding the integration of their database features with my existing workflow. Because of that, I suspect I might call upon their support or sales team again next time I consider upgrading or renewing access. The initial call was helpful but didn't fully clear all my doubts about some features I was curious about. So to be frank, while I have a decent overall impression, I’m not entirely sure I’d be completely independent without some help the next time around. For now, it functions well enough, but I remain cautiously optimistic about how intuitive future interactions will be with their team.