Decent sales help but still need a bit of guidance
The sales and pre-purchase process was not as smooth as I expected. Initially, the team answered my questions well and explained the software basics, which I appreciated. The sign-up and invoicing process went okay with clear steps, so that was the one part that stood out positively. However, once I started exploring the training and software features, I felt I needed help again to understand certain tools like the dialer and database. The onboarding was not as straightforward as I thought, and I often found myself waiting for responses. While support was generally polite, the delays made using the software a bit frustrating. Automatic updates were fine but sometimes introduced changes without prior notice, which confused me. Probably next time when I use something like this, I will be sure to ask for more detailed pre-purchase help or schedule more thorough initial training to avoid feeling lost. Overall, I think the initial sales support was acceptable, but ongoing help is still necessary for me to operate confidently.