Decent responsiveness but some delays were frustrating
I want to report my experience regarding the responsiveness of the sales and pre-purchase communication. On the positive side, the team was quite prompt in answering my initial queries and provided reasonably clear information about the software and training details. Their explanations helped me decide to proceed. However, there were moments when follow-up responses took longer than I would have liked, especially when I requested clarification on certain features during the onboarding stage. This slowed down my ability to fully prepare beforehand. Additionally, while invoicing and payments were handled correctly, I felt the process could have been smoother with quicker acknowledgments or notifications after steps were completed. The balance between helpful communication and occasional delays left me with a moderately positive impression. I hope they can improve the consistency of communications because this is crucial when starting something new remotely. All said, I appreciate the effort the team made but also believe there’s space to enhance promptness going forward.