Decent responsiveness but room for quicker replies
I've been using WFHI's telephonic support for a few weeks now, and honestly, my experience is quite mixed. On the positive side, when I had issues with the dialer setup, the support team was reasonably quick to respond and helped clarify how to operate some features. They were patient and willing to walk me through several steps over the phone to fix the problems I encountered. However, at other times, especially when I needed guidance on how automatic updates affected my database, there was a noticeable delay before I got any reply. It sometimes felt like waiting was just a regular part of the process, which isn't ideal. Also, in a few instances, I had to call back multiple times or follow up by email to reach the right person who could assist me effectively, which was a bit frustrating. Overall, the communication was helpful when it happened swiftly, but I'd say the mixed speed and varied helpfulness somewhat reduced the overall impression. I do hope the responsiveness improves consistently because this is such a crucial part of using remote workflow software that requires prompt help now and then.