Decent response but room for quicker support
Initially, I found the training materials quite comprehensive and easy to follow. I completed the onboarding steps without much trouble, though I did have to wait for replies a few times when seeking clarification. The telephonic support was reachable but not always immediately responsive; sometimes it took a day to get back to me. When I did connect, the explanations were helpful and detailed, especially regarding the use of the calling tools and dialer functionalities. Automatic updates kept the software running smoothly without extra effort from me. The invoicing and payment process was straightforward and well managed. Overall, I found the responsiveness acceptable but hoped for faster communication at critical moments during onboarding. For the most part, the database feature worked as expected, which helped me stay organized during the initial setup. My verdict is that the support is good but could improve in speed.