Decent response but not overly prompt
Regarding the responsiveness of the people I interacted with before purchase, I found it to be fairly decent though not outstanding. They answered my queries adequately and provided the necessary information to get started. However, I did notice some delays when asking for clarifications about the invoicing and payment process, which felt a little inconvenient. Overall, while they were polite and helpful, I would have appreciated a more prompt and proactive communication approach, especially as I was trying to get everything settled quickly. On the positive side, the signup and payment steps were clear once explained, which helped reduce some of my hesitation. So, my verdict is that their team is willing to help but might not respond quickly under pressure. This modest responsiveness was enough for me to complete the purchase, but I hold some reservation whether I would always get the quicker support I might need in future.