Decent response but needed some chasing
The training sessions seemed fairly thorough, and when I reached out for help with some particular features, the team responded in a timely fashion. However, there were moments when the replies felt a bit delayed or indirect, which caused minor hiccups in my onboarding process. The software itself had a clear layout and instructions for setup were generally understandable. Overall, it required a fair bit of my own initiative to keep things moving smoothly. While the support was competent when engaged, I wouldn’t describe it as proactive. Still, the basic training materials helped me grasp key functionalities adequately. I think the experience was a bit of a mixed bag; it worked out in the end but wasn’t entirely straightforward or seamless in terms of communication and responsiveness.