Decent process, wasn’t instant though
I was looking to find software and training solutions that would fit my remote workflow needs. Initially, the website navigation was okay but not very intuitive at certain points, especially when trying to locate detailed information about database management features. However, once I landed on the support section, it was relatively easier to understand the kind of assistance offered and the general onboarding process. The sales team did respond in a timely manner but for some details, I had to wait longer than expected. Also, some of the training info seemed scattered rather than consolidated in one place. Overall, it was possible to find what I needed but not without some minor frustration and guessing around. The invoicing and payment sections were clear once accessed, and the automatic updates seem well managed from what I experienced. So, I would say the pre-purchase experience was neither excellent nor bad, just average with room for improvement.