Decent overall support, but some gaps remain
Compared to other tools I've used before, WFHI's support experience has been a mixed bag for me. One specific moment that stood out was when I called the helpline about an unexpected issue with the dialer not picking up the latest database entries; the agent was courteous and guided me through a fix patiently. However, beyond that instance, the ongoing communication felt less consistent, and it was often hard to get a quick follow-up on more complex questions. The automatic updates rolled out sometimes solved problems but occasionally introduced minor glitches that affected my daily workflow. Sign-up and invoicing were pretty straightforward and worked well compared to previous platforms I've dealt with, which is a strong point. Still, the training materials could be more extensive to help understand the software features in depth. I would say the verdict is that WFHI offers decent support but has room for growth in consistency and comprehensive assistance.