Decent overall but some waiting and repeated explanations made me think twice
When I first started looking into this software and training, I found the sales team helpful but there was quite a bit of back and forth. Several times I had to ask the same questions about features and the onboarding details, which felt a little tiring. The waiting periods between replies were also longer than I would have expected, especially since I was excited to begin setting up the dialer and database features. I appreciated that some points were repeated with consistent answers, but the repetition felt inefficient at times and made me wonder if there might have been a clearer overview or more concise communication available. The invoicing process was well explained during conversations, which gave me confidence about payments. The software itself worked with the automatic updates as promised, and once I got going, the calling tools and database integrated reasonably well with my workflow. However, the training modules went over some basics multiple times without adding much new information, which resulted in a longer than needed onboarding. Despite these minor issues, the support team was accessible on the phone and friendly, though I sometimes had to wait for priority assistance. Taking everything into account, I would probably give this another shot after some experience, but I’d want more streamlined communication and less redundant information to feel fully convinced to continue.