decent overall but lacked match for my actual timings
I found the sales and pre-purchase phase generally friendly and informative, but it missed perfectly syncing with the hours I usually work. The initial calls to explore software features went well enough, and the demos showed useful functions in the calling tools and database. Still, some of the training videos felt designed around a typical 9-to-5 schedule, which didn’t fit my varied shifts. Because of that, the onboarding flow sometimes felt rushed or poorly timed for me, making me struggle to keep up with certain automatic updates and support availability. Telephonic support was available, but phone lines were often busy during my hours, and that reduced the ease of getting quick clarifications. The invoicing process was clear and straightforward, and signing up online worked smoothly. I think the product offers good value, but I wish the previews and support hours better matched the actual hours many independent users might keep. This missing synchronization made my experience pleasantly average but left me wanting a bit more accommodation for different work patterns.