Decent onboarding but room for improvement
The training and onboarding process started off fairly well, introducing me to the software features clearly. I appreciated the walkthrough videos and the structured sessions that helped me learn the basics. However, when I encountered issues during certain steps, the support felt a bit slow to respond, which made some tasks frustrating. For example, when trying to sync my data with the database feature, it didn’t work as expected and I had to wait longer than anticipated for troubleshooting help. On the other hand, automatic updates seemed to happen smoothly without disrupting my workflow, which was a definite plus. I found the calling tools responsive most of the time, though some minor lags cropped up during peak hours. Even with these drawbacks, the invoicing and payment process was straightforward and efficient. Looking back, I think I would consider doing the training again, but only if the support response times improve and the onboarding flow is made a bit more robust to handle hiccups better. Overall, the experience was mixed but manageable; the positives gave me confidence to continue, while the negatives showed where upgrades are needed for a smoother journey.