Decent onboarding but needed to figure out quite a bit independently
The onboarding process provided me with some initial guidance through training sessions which covered the basics of using the dialer and database features. However, a significant portion of the workflow, especially integrating the automatic updates with daily use, was something I had to work out myself. While the structured training set the foundation, the more complex tools and features required trial and error. Although telephonic support was available, sometimes it was difficult to reach the right resources promptly, meaning I spent a fair bit of time troubleshooting alone. Sign-up and payment were straightforward, but from a learning perspective, I found myself partly self-teaching. In the end, the product did enable me to set up the remote workflow, but the process was less hands-off than I had hoped.