Decent onboarding, but lacked guided support for some features
The onboarding and training process was helpful enough, but I definitely found myself figuring out a fair amount on my own. The initial modules covered the basics of signing up and using the dialer and database features, which was good, but beyond that, I felt like the steps for accessing some advanced tools were not explained clearly. For example, the way automatic updates integrate with the software needed a bit more context, so I ended up experimenting to see how they worked with my workflow. The training was thorough but sometimes skipped over what I considered practical tips for day-to-day use. It wasn't a deal breaker, but it would have saved me time if some complex parts were broken down better. Overall, the process was fine, and telephonic support was responsive when I called with questions. If you are self-motivated, it’s workable, but I think more upfront guidance would improve the experience.