Decent information but outcome was mixed for me
When I first decided to look into this software, I found that locating exactly what I needed to know was a bit of a challenge. The website and the sales materials had a lot of info, but it was spread out. Initially, I went through all the pages about the calling tools and the dialer, and that part was relatively easy to understand. However, when I tried to find more practical details on the training modules and onboarding flow, it took some digging and a few phone calls to get clear answers. The support team was patient while I asked questions about the database features and automatic updates, which was helpful. Despite this, I still felt like some of the explanations were rushed or missing important context. After finally gathering enough to make a decision, the outcome was neither fully positive nor negative for me. The sign-up and invoicing process went smoothly, which was a relief, and I could get started fairly quickly. On the other hand, I remain unsure if the tools will fit all my needs long term because I didn’t get enough upfront clarity. So, while I managed to get what I needed to begin working, my impression is mixed since I had to put in more effort and time than I expected just to find basic information.