Decent info but had to figure some things out myself
During the sales and pre-purchase phase, I noticed that while general instructions about the software and training were available, some details felt incomplete and required me to do extra digging. The sign-up and payment process was somewhat straightforward but lacked clear timelines on invoicing. On the other hand, the explanations around the database feature and dialer were sufficiently informative. It took me a while to understand how automatic updates affected my current installation, since that aspect wasn’t emphasized upfront. Overall, the moments when things clicked came in places where I could rely quickly on the training materials, which were fairly organized. I would have appreciated a bit more thorough guidance early on to avoid trial and error. Still, this didn’t ruin the experience, but it did make me wish for a smoother initial walkthrough to reduce the amount of figuring out on my part.