3 out of 53 of 5Verified purchaseTraining and onboarding
Decent help, but felt a bit lacking in follow-up
The responsiveness of the support team during the onboarding was okay but not impressive. I reached out a few times when the database feature wasn’t syncing as expected and while I did get responses, they often took a while and sometimes didn’t directly answer my questions. It felt like they were trying but maybe understaffed or a bit overwhelmed? I also noticed that after the initial call, there wasn’t any proactive communication to check if I’d settled in alright or if the training materials made sense. It was just a lot of waiting for me to reach out again, which slowed me down. Support could have been a bit more attentive without me having to chase them.