Decent for training but support might be needed again
I went through the onboarding and training sessions to get familiar with the software and how the remote workflow functions. The initial videos and tutorials covered the basics fairly well, explaining the dashboard and calling tools, which I found pretty useful. However, some features, especially around the dialer and database set-up, were a bit confusing. I had to reach out to support twice during my first week to clarify steps for integration with my existing setup. While the telephonic support was fairly responsive and guiding, it did make me realize I might need their help again when deeper or more advanced features come up. On the plus side, the automatic updates seemed to keep things smooth with minimal disruption which I appreciated. I like that the training tries to be comprehensive but perhaps it could be a little more step-by-step with those particular features. Payment and invoicing were clear and straightforward, so no issues there. Overall, a mixed experience where some parts worked fine and others were a bit tough to grasp without further assistance, so I wouldn’t be surprised if I contact them again to resolve further queries and get better acquainted.