decent fit but not perfect for my work hours
Overall, the support provided was okay, but I found the actual support hours didn't match perfectly with my working schedule. I tend to work late evenings, and sometimes when I really needed assistance during that period, the telephonic support wasn't available. This made troubleshooting a bit frustrating as I had to adjust my hours to get help. On the other hand, during regular daytime hours, the support team was generally responsive and helpful, explaining things clearly and helping with the database setup and dialer issues effectively. The automatic updates were a nice touch because I didn't have to worry about manual installs or maintenance. The sign-up and payment system were straightforward, but since support didn't fully align with my timetable, my overall impression was mixed. It’s a decent service, but if your working hours are out of typical business times, you might find the support fitting less well. So to keep it plain, it works fine but could be better synced with varied schedules.