Decent feel but some things still better before
Having used other similar software before signing up with WFHI, I found their platform generally straightforward with a clean interface, which I appreciate for quick adaptation. The onboarding process was smoother than what I recall previously, but there was a bit of a lag when integrating the calling tools with my existing database, which was slightly annoying because I expected a more seamless experience. The dialer worked fine over most of my workweek, but occasionally dropped calls without explanation, which I didn't face before. Updates are pushed automatically, which helps avoid manual checks, but I noticed some changes disrupted a few workflows I had set up. The telephonic support was generally helpful; they explained each step with patience, which I valued. The invoicing and payment section was mostly clear, though I had a minor issue with the billing cycle's clarity compared to what I was used to—felt it could be more explicit. All told, I feel like the value is there, though I miss a couple of conveniences from my old setup. It is certainly usable and with minor improvements could be better.