Decent features but more support would be good
My experience with the pre-purchase phase had its ups and downs. The sales process itself was clear and helpful, with explanation about software features and payment options, which helped me make a decision. However, when an issue came up shortly after signing up—some features not behaving as I'd expected—I felt the support was slower than I'd hoped. Telephonic assistance helped, but I found myself waiting patiently for clarifications on some points which seemed straightforward at first. Also, while automatic updates happening in the background were appreciated and kept things current, they didn’t always align with the training provided, leaving me a bit unsure at times. The database functionality is good but could use more customization options to better fit varied work styles. Invoicing was handled correctly, no issues there, which was a relief amid other small frustrations. So although I see promise in the software and the team’s willingness to help, I’d say it needs a bit more proactive support and clearer communication right after sign-up when things might go wrong.