Decent features but missing chat support after sign-up
I found the pre-purchase information helpful enough to start, and signing up was simple. The invoicing process went through without an issue, which is always a relief. Over the course of a week using the software, I noticed that the calling tools work well for my needs, and the dialer feels fairly responsive. However, I did expect a live chat support option within the portal, which seemed missing during daily use. When I tried to clarify some database functionalities, I had to rely on phone support, which while polite, sometimes took longer than I hoped. Regarding updates, they happen automatically, which keeps things current but occasionally changes the interface slightly without notice. Overall, the experience was balanced - I liked what was there but missed having instant messaging support as a backup for quick questions and clarifications.