Decent enough but some missing support left me unsure for next time
The support was okay in some respects but I feel something was missing that might make me hesitate to rely on it again fully. When I faced issues using the dialer and database features initially, the responses from support, while polite, were a bit slow and sometimes unclear. I managed on my own to figure out some parts, but that wasn't entirely straightforward and took extra time. The automatic updates were handled well, which I appreciate, because that was seamless and didn't interrupt my workflow. The payment process and invoicing were clear and without much trouble, so I can't fault that part. However, given how much I had to guess around technical problems without proactive guidance, I would think twice before needing to call support again. In short, while some elements were fine, the overall support experience felt lacking in responsiveness or detail, which might be an issue for more complex scenarios next time. It wasn't terrible but left me a bit uncertain about future reliance on their help.