Decent enough but not quite what I expected—would try again
Before signing up, I hoped the sales and pre-purchase process would give me a really clear idea of what to expect from the software and training. To some extent, it did. The descriptions about the dialing tools and database functions aligned well with what I saw in action after signing up. The onboarding flow was smooth generally, and accessing support was straightforward. However, some of the training content felt a bit generic compared to what I anticipated, and I thought the invoicing details could have been explained more clearly before I committed. Still, the automatic updates were helpful and didn’t disrupt my workflow. Telephonic support was available when I needed it and usually helpful. I think given this balancing act, I might go through the process again if I want to deepen my usage or make better use of the features. It wasn’t a perfect match to my expectations, but it offered enough to keep me interested and willing to try again.