Decent day-to-day support experience
Over the past couple of weeks, I've been using WFHI's software and getting some telephonic support now and then. The support team has been polite and helpful generally, though they sometimes take longer than I'd like to get back on more complex issues. The calling tools work fine during regular use but there are occasional hiccups with the dialer dropping calls unpredictably. Updates come automatically, which is nice, but sometimes these updates disrupt the flow slightly, requiring a restart or re-login. The invoicing and payment processing have been straightforward, without any hassles on my end. The database feature is solid but I would have preferred more customization options. Overall, the system works adequately for my day-to-day tasks, and support helps keep things running, though not always instantly. So I'd say it's an average experience, meeting needs fairly but not excelling or falling short in any major way.