Day to day use was more frustrating than I had hoped
I wanted to like WFHI’s training and onboarding more, especially after the initial sign-up went smoothly and I got access to the calling tools and database feature quickly. Unfortunately, the day-to-day experience didn’t live up to that hope. The software often felt glitchy while working, and I had to wait for auto updates to finish multiple times, which killed my momentum. The telephonic support was helpful when contacted, but it wasn’t always easy to get through, and few issues repeated themselves. The training sessions seemed more focused on first-time setup, with less guidance on managing complexities later. Even with the decent invoicing system and payment process, the ongoing frustrations with workflow management made me question if this was the right choice. I do appreciate the concept behind WFHI’s software, but the practical realities on the ground didn’t meet my requirements. If these everyday hiccups were resolved, I could see a much better experience. For now, though, I’m not thrilled with the way my routine has been affected by the software’s inconsistencies.