Day-to-day use was exhausting and frustrating
The training and onboarding process with this WFHI software was a disappointment for me. I struggled every single day after the initial setup because the system kept crashing, and the dialer would disconnect unexpectedly during calls. The database feature often failed to save my inputs properly, forcing me to re-enter data repeatedly. The automatic updates didn’t seem to improve stability; sometimes they made things worse. I found very little usable support when reaching out, with long wait times and responses that didn’t solve practical problems. After putting in so much effort, it felt like I was fighting the software rather than working with it. Honestly, I wasted a lot more time trying to make it functional than I could afford. The whole process demanded constant attention, and it never became second nature or smooth. I can say that the effort to even use the onboarding training, while not intense, ultimately didn’t help me keep up with daily issues. I wouldn’t recommend this for anyone who needs reliable daily use without ongoing frustration.