Day-to-day use showed me the real picture
I was surprised that the training and onboarding seemed fine on first try but the real test was how the software behaved daily. The dialer sometimes lagged when handling multiple calls during busy periods, which wasn’t obvious initially. The database feature, however, was pretty solid and reliable day after day. What really caught me off guard was how automatic updates affected the system; some days updates rolled out smoothly, other times they caused minor delays. Support was responsive but mostly needed for those unexpected glitches rather than routine use. On balance, I think the software’s day-to-day functionality was pretty good, with just a few bumps that I hadn’t expected from the initial onboarding. That really shaped my opinion going forward, making me cautious but overall satisfied enough to keep using it.