Day-to-day use is mostly smooth, but setup took time
Using WFHI software day after day, I find it to be quite dependable and user-friendly for the main calling tools and database sections especially. The automatic updates rarely interrupt my workflow, which is a big plus. Though the initial sales and pre-purchase phases took a longer time than I expected because signing up and receiving invoices wasn’t as quick as I hoped. Training was well-organised but I needed some extra time to understand specific features fully. The telephonic support was reassuring when I needed clarifications, but again, I wish certain things like billing and access were explained more clearly in the beginning so I wouldn’t have needed so many calls. Overall, the experience after setup has been strong and positive, though that initial time investment was a bit more than I anticipated. I feel it balances out once you get going.