Day-to-day training was helpful, but onboarding stood out
I found that the training and onboarding experience with WFHI had a few distinct phases. The initial onboarding flow was quite user-friendly; signing up and going through the first tutorial felt seamless and made a strong impression. However, once I moved into daily usage and continuous training, there were moments where the software’s database features showed some quirks that made regular tasks slower than expected. On the plus side, the calling tools and dialer were reliable and didn't cause much trouble day to day. Telephonic support was accessible but sometimes took longer to respond than I’d like. Automatic updates generally improved the software without disruption, but a couple of updates shifted my workflow slightly, which needed adjustment. Overall, the onboarding process really stood out as the smoothest part, and while ongoing experience had its ups and downs, the balance was reasonable enough for me to continue exploring the product.