Day to day, the dialer tool was reliable
Overall, the software performed solidly on a daily basis, which was the most important thing for me. While there were occasional delays during automatic updates, these mostly happened outside of my peak working hours, so they didn’t adversely affect my work too much. The training and onboarding gave me enough background to know what to expect each day, and the invoicing and sign-up process were straightforward as well. Telephonic support has been fairly responsive when I’ve needed help with some features, although I have noticed occasional wait times if the query was more complex. But in terms of routine use, especially with the dialer, I found it to be dependable and consistent, so that’s a big plus when working remotely and needing a solid connection throughout the day.