Day to day support was slow to actually click for me
At first, when I signed up and started using WFHI's software, the telephonic support seemed fine during initial calls, with polite responses and efforts made to understand my queries. But as days went by and I faced issues more regularly, the support system did not meet my expectations consistently. Often, it took several attempts and repeated calls to get clear answers or solutions rather than a quick fix. This slow process sometimes caused delay in my workflows and frustration on my part. That said, I will grant that the support team remained courteous and did try to help, even if progress was slow. The automatic updates also sometimes complicated things by changing features unexpectedly, which added to the need for support. Over time, I realized that the support interaction did not quite click or synchronize smoothly with my day to day working needs, creating more hassle than ease. While I still consider some explanations helpful, most of the support behavior felt reactive rather than proactive or truly helpful in preventing recurring issues. All things considered, I expected a smoother and more responsive system for ongoing usage beyond just first-time setup.