Day-to-day support was good but missed proactive check-ins
Using the WFHI software every day has been mostly positive in terms of how consistent and stable the calling tools and dialer features are. Over multiple days, the automatic updates mostly went smoothly, with no disruptions to my workflow, which I appreciate as I rely heavily on the database feature during client calls. The telephonic support team is helpful when I reach out, but I noticed that they do not initiate communication proactively. It would be great if they followed up regularly after solving an issue to ensure everything is functioning well on my end. The sign-up and payment processes were clear though not exceptional, with invoices delivered quickly and accurately, making the start straightforward. Overall, the daily experience has been reliable enough for me to continue using the software, but I think WFHI could improve by adding more regular check-ins to catch problems before I notice them myself. That said, the basics remain strong and consistent, so I feel generally content with the service.