Day to Day Support Usual Raha, Outcome Theek Tha
Kaafi baar support ko call kiya par usually wahi repeat explanation karni padti thi, jo thodi thakavati wali baat hai. Day to day use mein software ne jyada dikkat nahi di, aur automatic updates ne stable rekhne mein madad ki. Dialer kabhi kabhi thoda slow feel hua, par jyadatar cases mein kaam karta raha. Jo database feature hai, uski wajah se meri workflow organize karna thoda asaan tha, lekin kabhi kabhi data sync mein delay hota tha, jo support team ko bataaya par complete fix nahi hua tha. Training initial stage mein theek thi, par ab jab routine ka hissa ban gaya hai toh zyada urgent support ki zarurat nahi parti. Sign-up aur invoicing process bhi simple tha, koi badi issues nahi aayi. Overall, software ne apna kaam kiya, support se mujhe wahi mila jo umeed thi, bas thoda repetitive feel hua tha communication mein. Phir bhi outcome theek tha, jo chahiye tha woh mila aur main aage bhi is platform ko use karungi.