day to day support: some ups and downs
So at first I thought the support was pretty helpful but as the days passed, it was a bit hit and miss. Like, when I needed quick help, sometimes they responded really fast, other times it took a while. Communication was mostly clear though, which made it easier to deal with issues when they cropped up. I appreciate that you can actually talk to someone on the phone if things get complicated – it’s not just emails. However, occasional delays did make some tasks drag which was frustrating. Overall, the team tries to be good and they usually manage well, but a bit more consistency would make it perfect. I think for my daily work routine, this level of support is okay but there’s definitely room for improvement in keeping the response times steady and reliable across the board.