Day-to-day support response time better than expected
I initially expected telephonic support to respond slowly based on past experiences with similar software, especially after the first few tries during onboarding where some queries took longer to resolve. However, after the first couple of weeks, I noticed a clear improvement in how quickly and efficiently the support team handled routine issues, especially those related to the calling tools and database integration. The automatic updates also proceeded smoothly, requiring no lengthy downtime or complicated installations on my part. Signing up and invoicing were straightforward and didn't require any follow-up calls. Although the support was slower in the initial days, the average response time in normal day-to-day usage was indeed much better than I anticipated. It's reassuring to know that the service becomes more responsive after settling in. Overall, I felt that the practical support aligned well with my needs as I used the software more regularly.