Day-to-day support often fell short
I started using WFHI’s software eager to get my remote workflow up and running smoothly, but soon I found myself frustrated with the ongoing support challenges. At first, the onboarding seemed fine, and I appreciated the initial training materials. However, as I moved into daily use, the telephonic support often took too long to respond, and sometimes the assistance was unclear or felt scripted. On the one hand, when the dialer malfunctioned or when the database sync didn't work as expected, I was glad there was a support line to call. But on the other hand, the repeated slow replies and difficulty getting a consistent explanation made me question how helpful it really was. The automatic updates sometimes introduced changes I hadn’t anticipated, which made me wary about relying fully on the platform. Payment and invoicing were handled properly and without issue, which was one small positive. Unfortunately, overall, the support struggled to keep up with me as I tried to resolve everyday issues, which has been disappointing since strong communication is critical for this workflow to succeed.