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WFHI review

Day to day support ne mila mixed response

3 out of 53 of 5Verified customerSupport and communication

Day to day support ne mila mixed response

Main kayi dino se software use kar rahi hoon aur support team se contact bhi kiya tha issues ke wajah se. Overall, communication theek thi, matlab response time average tha. Kabhi kabhi problem jaldi solve ho jati thi, aur kabhi thoda time lagta tha jo frustrating tha. Phone pe baat karna easy tha aur support agents polite the, par solution kabhi baar complete nahi milta tha first call pe. Automatic updates achhe hain aur system mein naye features aate rehte hain, par kabhi kabhi in updates ke baad thoda confusion hota hai ki naye version mein kaise kaam karna hai. Training sessions ke dauran bhi thoda clarity miss hua thi, is wajah se mujhe baar baar dubara reference check karna padta hai. Jo dialer feature hai wo kaafi sahi hai, bas usability pe kuch improvements chahiye. Overall, main kahungi ki support aur communication mein kabhi kabhi consistent performance milegi, kuch jagah delays mil sakte hain, isliye plain verdict yeh hai ki service mixed level pe hai.

Neha Sudhir VaidyaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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