Day-to-day support mein kuch zaroori cheezein missing thi
Main soch raha tha ki WFHI ki support team mere roz ke problems ko bhi time se samjhegi aur solve karegi, par mera experience kuch alag raha. Pehli baar jab maine unko call kiya tha to response thoda slow tha, lekin socha chalo galti ho sakti hai. Lekin regularly jab main rozana dialer aur database features ko use karta tha, toh kuch error messages aur slow performance par support ne kisi bhi din proactively help nahi kiya. Main samajh nahi pa raha tha ki ye missing feature hai ya phir unka communication structure itna weak hai ki regular feedback loop nahi ban pa raha. Mujhe lagta tha ki training ke baad smooth chalne lagegi cheezein, but day to day problems ke liye jab tak main khud nahi karu support ko baar-baar call, tab tak kuch nahi hota. Itna confusion aur delay hone par main frustrated ho raha tha ki mera kaam ruk raha hai. Support ka proper feedback nahi milna aur koi quick resolution nahi dena bahut disappointing tha.