2 out of 52 of 5Verified purchaseSupport and communication
Day-to-day support didn’t really click for me
At first, I thought telephonic support would be useful but the day-to-day experience was different. Sometimes I got the help I needed, other times the support was slow or unresponsive. It wasn’t consistent enough to rely on when urgent issues popped up on weekdays. The communication wasn’t always clear, so I spent extra time following up myself. Automatic updates didn’t change much of this, it still felt like I had to manage most problems on my own. I can say that while the initial onboarding was okay, the routine support situation didn’t really improve in a meaningful way.